Refund Policy

1. Scope

This Refund Policy applies to two types of payments that may occur through the Gainz platform:

1. Subscriptions to Gainz Coach, paid by coaches or companies to Gainz.
2. Payments made by clients to coaches or companies, processed through Mollie Connect.

Different refund rules apply to each category.

2. Refunds for Gainz Coach subscriptions

Coaches or companies may purchase a subscription to Gainz Coach, which provides access to software tools for managing coaching businesses.

2.1 Subscription payments

Subscription fees paid to Gainz are generally non-refundable once the billing period has started.

Refunds may be issued only:

• if required by applicable law
• if explicitly confirmed in writing by Gainz
• in cases of billing errors or duplicate charges

If a refund is approved, the amount will be returned to the original payment method used for the transaction. Refund processing times depend on the payment provider and financial institution but typically take between 5 and 10 business days to appear on the customer's statement.

2.2 Cancellation

Subscriptions renew automatically unless cancelled before the next billing cycle.

If a subscription is cancelled:

• access continues until the end of the paid billing period
• no partial refunds are provided for unused time

3. Payments between clients and coaches

Gainz facilitates payments between clients (athletes) and coaches or companies through Mollie Connect.

In these transactions:

• the coach or company is the merchant of record
• the coach or company is responsible for the service provided
• the coach or company determines their own refund and cancellation policies

Gainz does not provide coaching services and is not responsible for issuing refunds for these transactions.

4. Requesting refunds for coaching services

If you purchased coaching services through Gainz and wish to request a refund, you must contact the coach or company directly.

The coach or company is responsible for:

• refunds
• cancellations
• service disputes
• chargeback responses

Gainz cannot issue refunds on behalf of coaches or companies.

5. Payment disputes and chargebacks

If a payment dispute or chargeback is initiated through your payment provider or through Mollie:

• the dispute will be handled according to Mollie's dispute procedures
• the coach or company involved is responsible for responding to the dispute
• Gainz is not a party to the dispute and does not determine the outcome

Users are encouraged to contact the coach or Gainz support first before initiating a payment dispute or chargeback, as many issues can be resolved more quickly through direct communication.

6. Billing errors

If you believe you were charged incorrectly for a Gainz subscription, please contact us as soon as possible.

If a billing error is confirmed, Gainz may issue a refund or correction at its discretion.

7. Fraud or unauthorized payments

If you believe a payment was made without authorization:

1. Contact Gainz support immediately.
2. Contact your payment provider.

Mollie may initiate verification procedures or dispute processes where appropriate.

8. Contact

For questions about this Refund Policy or subscription billing, please contact:

Email: support@gainz.me